Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Get in touch! form. If your return is accepted, we’ll send you instructions on how and where to send your package. We do not cover the shipping costs of returns unless the item is faulty. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any returns questions by filling out our Get in touch! form.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately, using the Get in touch! form, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
As we are a small business with limited stock, we are not able to offer exchanges. The best way to get a different case is to return the original order to use and order a new one. Please contact us before returning an order. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.